|Reservation cancellation||The booking can be guaranteed or not guaranteed. In case of guaranteed booking is 100% prepayment of the room reserved for your entire stay. In case of guaranteed booking with 100% prepayment of the stay, the guest is expected to check-out time the day following the day of scheduled arrival. If you cancel or change your reservation, and in case of no show will be charged the full reservation amount. While not guaranteed booking (without advance payment) your booking may be cancelled at 17:00 on date of arrival local time, or in case the guest reports by phone or e-mail the exact time of arrival to a specified time, after which the booking will be cancelled. The purpose of this clause, the hotel reserves the right to cancel non-guaranteed reservation in case of receiving guaranteed reservations and (or) lack of available rooms. In case of arrival after the expiry of the cancellation is not a guaranteed reservation service is subject to availability and at the current conditions of its provision. The hotel is entitled, under the terms set tariffs for hotel accommodation, setting out the conditions of guaranteed and non-guaranteed reservation, different from that indicated in these Rules.|
Booking a hotel room is carried out by drawing up a document signed by the two parties (hotel and customer services), and also by application to the booking Department by telephone and other communication that allows reliably establish that the request comes from the customer service. Confirmation of booking must be made by notice to the guest in the prescribed form indicating your booking confirmation number. Your booking is made within 12 hours of receipt of the application, subject to availability of places. When booking the accommodation or in the free settlement guest chooses room category, and the right to select the specific numbers belonging to this category, rests with the management of the hotel. The procedure of payment for accommodation – advance payment for the entire stay in the booked room. The estimated hours (time of departure) at the hotel - 12.00 hours local (Moscow) time. Check – in time is 14.00 hours local (Moscow) time. For stays of guest at least one day (24 hours) will be charged for a full day regardless of time of arrival. If the guest terminates the accommodation and does not warn of such intention to the hotel 6 hours before the intended hour of departure, the advance payment for one night stay is not refundable. Rate is non-refundable The tariff is available only to individuals, payment is accepted only by credit card! Non-refundable tariff is valid for advanced booking and full prepayment of the stay, not combinable with other special offers or discounts. In case of cancellation, no show or reduction of stay the refund under this tariff not provided. Extension of stay guest is at the rate of "off the rack" in effect at the time of renewal. Additional discounts on this offer do not apply. Under the tariff the amount of the prepayment if the cancellation is not refundable.